Job Opening
 
  General Information  
 
  Job Title:  NOC Engineer – Shift based, Blanchardstown  
  Job Type:    —  
  Job Schedule:    —  
  Salary:    —  
  Needed by:    —  
 
  Job Description  
 
 
JOB PURPOSE:



Supporting Viatels customers, network infrastructure and datacentre environment, from Viatels 24x7 Network Operations Centre (NOC) in Blanchardstown, Dublin.







PRIMARY DUTIES AND RESPONSIBILITIES:



Providing quality support for corporate customers, updating and resolving customer faults within SLA, and in a professional manner.



• Monitoring and proactive support of all devices within Viatel’s Pan-European Network including but not limited to:



 Voice Network (Cirpack / Digitalk)



 Fibre Network (Adtran / Cisco / Huawei)



 Microwave Radio Network (Ceragon / Ubiquity)



 Copper Infrastructure (Adtran / Cisco / Huawei)



 Datacentre Environment (Dell / Cisco)



 Core Network (Cisco / Juniper)



• Must be sufficiently competent to configure and troubleshoot network devices.



• Perform routine tasks and maintenance including environmental monitoring.



• Perform shift handover, detailing any outstanding issues which require attention.



• Opening quality tickets and following the correct incident management procedures to own, track, report, and document resolution of problems.



• Effective control and ownership of network change requests, through the change processes, measured by the impact on service availability.



• Occasionally handle hands and eyes & access requests from datacentre customers.







REQUIREMENTS AND EXPERIENCE:



• Previous experience in network support essential



• Experience in SIP / VoIP support a bonus



• Ability to operate on a 24x7x365 shift rota



• Support experience or previous NOC experience with another ISP / Telco is preferable



• Third level qualification an advantage







TECHNICAL SKILLS:



• CCNA accreditation preferable, however not essential



• Knowledge of network technologies (fibre / radio /copper) is essential



• Knowledge of SIP and VoIP is a bonus



• Experience in using network monitoring tools preferable







PERSONAL SKILLS:



• An ability to identify priorities and manage their time effectively, taking accountability for resolving customer/network events speedily and right first time.



• An ability to understand and speak fluent English so that you are able to explain technical concepts to colleagues and customers.



• The ability to work effectively within a team, i.e. sharing knowledge, offering help etc…



• Excellent interpersonal skills, an effective negotiator and communicator, able to deal with people at all levels both within and outside the business.



• Ability to work in isolation when working night-shift.



• Commitment to learning and development of creative support solutions.











BENEFITS:



• Excellent Progression Prospects



• Attractive Salary



• Shift Allowance



• Subsidised Gym



• Pension/PRSA



• Healthcare



• Subsidised Broadband



• Car Parking







POSITION: Fulltime







LOCATION: Blanchardstown
 
 
  Job Requirements  
 
      
  Education:    —  
  Experience:    —