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  General Information  
  Job Title:  NOC Engineer – Shift based, Blanchardstown  
  Job Type:    —  
  Job Schedule:    —  
  Salary:    —  
  Needed by:    —  
  Job Description  

Supporting Viatels customers, network infrastructure and datacentre environment, from Viatels 24x7 Network Operations Centre (NOC) in Blanchardstown, Dublin.


Providing quality support for corporate customers, updating and resolving customer faults within SLA, and in a professional manner.

• Monitoring and proactive support of all devices within Viatel’s Pan-European Network including but not limited to:

 Voice Network (Cirpack / Digitalk)

 Fibre Network (Adtran / Cisco / Huawei)

 Microwave Radio Network (Ceragon / Ubiquity)

 Copper Infrastructure (Adtran / Cisco / Huawei)

 Datacentre Environment (Dell / Cisco)

 Core Network (Cisco / Juniper)

• Must be sufficiently competent to configure and troubleshoot network devices.

• Perform routine tasks and maintenance including environmental monitoring.

• Perform shift handover, detailing any outstanding issues which require attention.

• Opening quality tickets and following the correct incident management procedures to own, track, report, and document resolution of problems.

• Effective control and ownership of network change requests, through the change processes, measured by the impact on service availability.

• Occasionally handle hands and eyes & access requests from datacentre customers.


• Previous experience in network support essential

• Experience in SIP / VoIP support a bonus

• Ability to operate on a 24x7x365 shift rota

• Support experience or previous NOC experience with another ISP / Telco is preferable

• Third level qualification an advantage


• CCNA accreditation preferable, however not essential

• Knowledge of network technologies (fibre / radio /copper) is essential

• Knowledge of SIP and VoIP is a bonus

• Experience in using network monitoring tools preferable


• An ability to identify priorities and manage their time effectively, taking accountability for resolving customer/network events speedily and right first time.

• An ability to understand and speak fluent English so that you are able to explain technical concepts to colleagues and customers.

• The ability to work effectively within a team, i.e. sharing knowledge, offering help etc…

• Excellent interpersonal skills, an effective negotiator and communicator, able to deal with people at all levels both within and outside the business.

• Ability to work in isolation when working night-shift.

• Commitment to learning and development of creative support solutions.


• Excellent Progression Prospects

• Attractive Salary

• Shift Allowance

• Subsidised Gym

• Pension/PRSA

• Healthcare

• Subsidised Broadband

• Car Parking

POSITION: Fulltime

LOCATION: Blanchardstown
  Job Requirements  
  Education:    —  
  Experience:    —  
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