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Job Opening
 
  General Information  
 
  Job Title:  Customer Care Agent - Part Time  
  Job Type:    —  
  Job Schedule:  Part-time  
  Salary:    —  
  Needed by:    —  
 
  Job Description  
 
 
Digiweb is a full-service communications provider. It provides broadband and telephone services to Residential and Business customers.































As a Customer Care Agent you will be tasked with providing high quality and consistent levels of support to our customers.































Job Purpose and primary duties:































• To handle telephone enquiries in a professional and courteous manner.















• Read, understand and address customer enquiries in a timely fashion.















• Achieve call targets and increasing the effectiveness of all customer contact.















• Thoroughly document queries, investigations and actions via the company record keeping facility.















• Maximize retention opportunities by responding to inbound disconnect / downgrade calls in a continuous effort to retain customers.















• Escalate issues to administrators and managers as appropriate.















• Maintaining a strong customer focused culture within the contact centre, continuously monitoring and recording call statistics and call drivers in order to influence and increase customer satisfaction and service excellence.















• Follow company-wide procedures to improve all customer contact and experiences.















• Innovatively implement such strategies and procedures as to ensure service excellence across all contact centre interactions.















• Ensure that contact centre practices and targets are streamlined with overall company objectives.















• Accurate and relevant reporting to Team Leader.















• Identify trends or suggest modifications to existing practices that could reduce the risk of customer cancellation.















• Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs.































































Skills / Experience Required:















• Fluency in English.















• Analytical and problem solving skills.















• A confident professional telephone manner.















• Excellent interpersonal and communication skills (both written and verbal).















• Strong investigative, analytical skills and problem resolution skills.















• A commitment to the delivery of quality customer service.















• Ability to work independently within a team environment.















• Computer literate and good typing skills.















• Accuracy and attention to detail is essential.















• Minimum of 1-2 years Customer Service experience in a fast paced growing industry.































Part-time (afternoons).































Location: Dundalk
 
 
  Job Requirements  
 
      
  Education:    —  
  Experience:    —  
 
 
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