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Job Opening
  General Information  
  Job Title:  Customer Care Agent - Part Time  
  Job Type:    —  
  Job Schedule:  Part-time  
  Salary:    —  
  Needed by:    —  
  Job Description  
Digiweb is a full-service communications provider. It provides broadband and telephone services to Residential and Business customers.

As a Customer Care Agent you will be tasked with providing high quality and consistent levels of support to our customers.

Job Purpose and primary duties:

• To handle telephone enquiries in a professional and courteous manner.

• Read, understand and address customer enquiries in a timely fashion.

• Achieve call targets and increasing the effectiveness of all customer contact.

• Thoroughly document queries, investigations and actions via the company record keeping facility.

• Maximize retention opportunities by responding to inbound disconnect / downgrade calls in a continuous effort to retain customers.

• Escalate issues to administrators and managers as appropriate.

• Maintaining a strong customer focused culture within the contact centre, continuously monitoring and recording call statistics and call drivers in order to influence and increase customer satisfaction and service excellence.

• Follow company-wide procedures to improve all customer contact and experiences.

• Innovatively implement such strategies and procedures as to ensure service excellence across all contact centre interactions.

• Ensure that contact centre practices and targets are streamlined with overall company objectives.

• Accurate and relevant reporting to Team Leader.

• Identify trends or suggest modifications to existing practices that could reduce the risk of customer cancellation.

• Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs.

Skills / Experience Required:

• Fluency in English.

• Analytical and problem solving skills.

• A confident professional telephone manner.

• Excellent interpersonal and communication skills (both written and verbal).

• Strong investigative, analytical skills and problem resolution skills.

• A commitment to the delivery of quality customer service.

• Ability to work independently within a team environment.

• Computer literate and good typing skills.

• Accuracy and attention to detail is essential.

• Minimum of 1-2 years Customer Service experience in a fast paced growing industry.

Part-time (afternoons).

Location: Dundalk
  Job Requirements  
  Education:    —  
  Experience:    —  
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