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  General Information  
 
  Job Title:  Network Engineer - NOC  
  Job Type:    —  
  Job Schedule:    —  
  Salary:    —  
  Needed by:    —  
 
  Job Description  
 
 
Viatel (part of the Digiweb Group), is the largest Irish-owned provider of advanced voice, data connectivity, data centre, hybrid cloud solutions and managed services.



We have huge career opportunities - our CEO’s purpose is to provide the best career opportunities to the brightest people. You could start working for us in the position we hire you in, and where you end up in our organization as we develop your career is your choice.



We are the partner of choice for local and global connectivity projects, with 100% network reach across Ireland, which enables Viatel to connect Ireland to the world.



JOB PURPOSE

In this position, you will form part the Network Operations team, providing provisioning and support of Viatels customer services. You will also become part of the on-call rota, responsible for out of hour’s carrier faults, change requests and fraud prevention.





PRIMARY DUTIES AND RESPONSIBILITIES



• Provisioning of new IP and Voice services for customers, including upgrades and changes where necessary

• Escalated troubleshooting of IP and Voice faults on the Viatel network

• Implementation, testing, reporting and maintenance of infrastructure security

• New services development, design, test and rollout

• Administering, monitoring, and optimising networks and services

• Programming and scripting as required to improve efficiency of working

• Reporting, planning, administration and analysis relating to all network and service activities of the company as required

• Customer and pre-sales support, including documentation of networks and solutions

• Training and assisting other technical teams, specifically on the Voice infrastructure and its configuration and capabilities, and preparation of associated technical documentation



REQUIRED SKILLS AND EXPERIENCE



Technical



• A minimum of 2 years’ experience in an ISP, carrier, managed services provider or system integrator environment.

• Experience in dealing with customers on a technical level for delivery of premium business services.

• Practical and hands-on understanding of Cisco, Juniper and Huawei equipment (routers, switches and firewalls) with particular emphasis on management and provisioning of MPLS, Ethernet and DSL services.

• Previous experience in SIP / VoIP services at a carrier level is essential for this role.

• Experience in Cirpack voice platform is an advantage.

• Experience in scripting languages and automation is a distinct advantage.

• Linux experience an advantage.

• Knowledge of security standards and procedures.

• Experience of configuring and troubleshooting of Cisco/Juniper routers and switches.

• Extensive understanding of TCP/IP and associated protocols.

• Experience in using ancillary network tools like Nagios, Radius, Cacti and other monitoring / troubleshooting tools (Wireshark, iPerf, etc.).

• Ability to work on own initiative without constant supervision.

• Ability to liaise with customers and to capture relevant information for more complex technical installations.



General



• Strong communication and interpersonal skills.

• Ability to work around issues and be creative as regards problem solving.

• Experience in progress reporting to management.

• Ability to multitask across multiple projects.

• Strong self-motivation and a positive work ethic.

• Ability to communicate technical information to non-technical staff and customers.

• Willingness to travel on occasion.

• Must be dependable & flexible and willing to work independently or as part of a team.

• Good documentation skills.

• Must be able to participate on an on-call team roster system for out of hours support.

• Must be comfortable directly dealing with customers to resolve issues promptly.





What’s in it for you?

At Viatel, we are passionate about our people - we deeply value creating a network of capabilities in our organization – we do not like old hierarchies! We love being an empowering organization – being rules based is not what inspires us.



We offer excellent career prospects in a dynamic business environment. We offer fantastic benefit packages and the chance to work with a leading connectivity and ICT service provider.



We focus on looking after our people, so they will maintain the excellent service we offer to our customers.



Benefits

• Attractive Salary

• Healthcare Package

• Pension

• Subsidised gym

• Car Parking

• Social Club



Position: Full time



Location: Dublin, Blanchardstown with occasional travel to other Network or Customer sites.



To Apply: Please email your CV to human.resources@viatel.com
 
 
  Job Requirements  
 
      
  Education:    —  
  Experience:    —  
 
 
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