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  General Information  
 
  Job Title:  Network Engineer  
  Job Type:    —  
  Job Schedule:    —  
  Salary:    —  
  Needed by:    —  
 
  Job Description  
 
 
JOB PURPOSE



In this position, you will form part the Network Operations team, providing provisioning and support of Viatels customer services. You will also become part of the on-call rota, responsible for out of hour’s carrier faults, change requests and fraud prevention.





PRIMARY DUTIES AND RESPONSIBILITIES



• Provisioning of new IP and Voice services for customers, including upgrades and changes where necessary

• Escalated troubleshooting of IP and Voice faults on the Viatel network

• Implementation, testing, reporting and maintenance of infrastructure security

• New services development, design, test and rollout

• Administering, monitoring, and optimising networks and services

• Programming and scripting as required to improve efficiency of working

• Reporting, planning, administration and analysis relating to all network and service activities of the company as required

• Customer and pre-sales support, including documentation of networks and solutions

• Training and assisting other technical teams, specifically on the Voice infrastructure and its configuration and capabilities, and preparation of associated technical documentation



REQUIRED SKILLS AND EXPERIENCE



Technical



• A minimum of 2 years’ experience in an ISP, carrier, managed services provider or system integrator environment.

• Experience in dealing with customers on a technical level for delivery of premium business services.

• Practical and hands-on understanding of Cisco, Juniper and Huawei equipment (routers, switches and firewalls) with particular emphasis on management and provisioning of MPLS, Ethernet and DSL services.

• Previous experience in SIP / VoIP services at a carrier level is essential for this role.

• Experience in Cirpack voice platform is an advantage.

• Experience in scripting languages and automation is a distinct advantage.

• Linux experience an advantage.

• Knowledge of security standards and procedures.

• Experience of configuring and troubleshooting of Cisco/Juniper routers and switches.

• Extensive understanding of TCP/IP and associated protocols.

• Experience in using ancillary network tools like Nagios, Radius, Cacti and other monitoring / troubleshooting tools (Wireshark, iPerf, etc.).

• Ability to work on own initiative without constant supervision.

• Ability to liaise with customers and to capture relevant information for more complex technical installations.





General



• Strong communication and interpersonal skills.

• Ability to work around issues and be creative as regards problem solving.

• Experience in progress reporting to management.

• Ability to multitask across multiple projects.

• Strong self-motivation and a positive work ethic.

• Ability to communicate technical information to non-technical staff and customers.

• Willingness to travel on occasion.

• Must be dependable & flexible and willing to work independently or as part of a team.

• Good documentation skills.

• Must be able to participate on an on-call team roster system for out of hours support.

• Must be comfortable directly dealing with customers to resolve issues promptly.



Benefits

• Pension

• Healthcare

• Mobile / Laptop

• Car Parking



Position: Full time



Location: Dublin, Blanchardstown with occasional travel to other Network or Customer sites.

Whilst the vast majority of this work is done locally from Dublin, there may be a requirement for occasional Irish and European travel.
 
 
  Job Requirements  
 
      
  Education:    —  
  Experience:    —  
 
 
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